WHAT IS 121?

121 is an end to end cash based aid system that is safe fast and fair. Read more about it on 121.global


Cash based aid restores peoples autonomy and helps rebuild the economy, but current practices make it complex slow and has safety issues for all stakeholders.

The International Disaster Database records a steady increase in the frequency of natural disasters over the past 35 years.  In the past 10 years, the number of people affected by humanitarian crises has almost doubled whilst the cost of humanitarian assistance has tripled. For this reason, the humanitarian world is undergoing a transformation in the way that aid is delivered. This transformation must not compromise the humanitarian principles of impartiality, neutrality and independence.

Assistance must always reach the most vulnerable. An effective way to support people affected by natural disasters is through a combination of CBA and FbF. FbF allows for both decision-makers and people affected to better prepare for and cope with natural disasters and thus reducing needs when disaster strikes. CBA offers a more efficient and dignified means to deliver assistance, empowers people in need and fosters local economies.

Current challenges
However, these CBA programs face multiple challenges. Every disaster type and local context has its unique set of challenges and in turn a unique set of solutions. The scope of the current solutions differ dramatically from high digital connectivity, to that of low or no connectivity. For this reason we started with a common set of parameters that we want to improve on. These can be clustered as:

TIME: Depending on the location, getting cash based assistance to the most vulnerable can be a slow process. We aim for a system to trigger fund release from anything up to 6 days to 24hours before a natural disaster strikes (for early warning early action).

SAFETY: Both Red Cross field staff & volunteers, and the recipients of assistance, are vulnerable due to large amounts of physical cash.

COSTS: International bank transfers, hiring security and in-country logistical challenges creates high costs.

INCLUSIVENESS: Beneficiaries do not always have a proof of identity and are therefore not easily included in humanitarian aid across various humanitarian organizations.

SCALABILITY: Current solutions differ dramatically in each context.


Using Human Centerd design we research and build the 121 system based on the Desirability of stakeholders , Feasability of technology and viability of the humanitarian landscape. Combining the research results to create a succesfull implmentable 121 systeam.

We gathered teams from tech start up and experienced cash delegates, system engineers, econometricians and social scientists. Through numerous sprints, we establish the current and potential user journeys for all stakeholders, highlighting challenges of registration of people affected due to a lack of proof of identity. Incorporating the knowledge of a 150 years of providing humanitarian aid, we look at the social & economic factors that affect the potential technological applications and inclusion and distribution algorithms that can help identify and ultimately reach the most vulnerable.


The ultimate goal is to develop a system that can adapt to any type of disaster in any location. In the interest of scalability, we are exploring very different local contexts and disasters & Crises.

1: Hurricane prone St Maarten high digital connectivity

2: Flood prone areas of Malawi & Ethiopia with low to no connectivity

3: Internally Displaced people, Ukraine with mid to high digital connectivity


The project has reached the following steps Red Cross operations during 2018-2019.

  • SEP: St.Maarten: Co-Design with people affected who received aid
  • SEP: St.Maarten: Co-Design with field workers who gave aid
  • OCT: Ukraine: Co-Design with people affected who received aid
  • OCT: Ukraine: Co-Design with field workers who gave aid
  • NOV: St.Maarten: Wireframe Testing with people affected who received aid
  • NOV:Ukraine: Prototype Testing with people affected who received aid
  • NOV: Netherlands: Co-Design with people affected who received aid
  • MAR: Malawi: Co-Design with people affected who received aid
  • JUN: Ethiopia: Co-Design with people affected who received aid


510 together with tech start ups are working on different Pilots with Different Consortiums. Read more about it on 121.global

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