ORGANIZATIONAL DEVELOPMENT: ONLINE VOLUNTEERING

WHO ARE YOU?

You are an enthusiastic, self-organizing professional, student or volunteer who is interested in being part of a wider team. You think that online volunteering can play an important role in supporting or strengthening field activities in the world of international development. Your main focus will be on the programmes of the Red Cross Red Crescent Movement and the EU Aid Volunteers Program.

WHAT DRIVES YOU?

You know that volunteering online has huge potential and you know what is needed to leverage it.  You may already know about models such as Missing Maps, the IFRC’s Surge Information Management Support (SIMS), the NLRC’s Ready2Help and the Austrian Red Cross’ Team Österreich initiative. You will look at all these (together with other team members) with the aim of developing blueprints for the most promising models, setting them up and implementing them. You will work on 1 or more of the 3 phases of the project depending on your availability within a core team. 

YOU ARE GREAT AT…

Many things! Below is an outline of the tasks and activities across the 3 phases. Graduates, if you have specific research questions that you think would fit in this initiative or if the initiative inspires you to come up with a research question please let us know!

You will be part of a team that is going to set up and run a pilot.

PHASE 2:  JULY 2019 ONWARDS
  • Develop a playbook for the pilot, covering:

· Recruitment of online volunteers

· Registration of volunteers and interests (competency profile)

· Onboarding of online volunteers

· Activation/deactivation procedure for specific disasters

· Volunteer coordinator role

· Applying a rewards and recognition system

· Volunteer pool management

· Training of online volunteers

  • Digital tooling

· Collaboration platform and task assignments (linked to competency profile)

· Communication platform and communication guidelines

· Task delivery and quality control/feedback systems

· Collaboration with field based disaster responders

· Collaboration between online volunteers

PHASE 3:  DECEMBER 2019 ONWARDS

Run the pilot when a disaster occurs.

YOUR SKILLS

Interest in the opportunities provided by online volunteering for field support

  • Interest in the opportunities provided by online volunteering for field support
  • Research and analysis skills
  • Writing skills
  • Ability to develop business models for online volunteering
  • Good knowledge of English

YOUR EXPERIENCE

  • Volunteering and/or managing volunteers
  • Experience with online volunteering would be an asset
  • Developing business models
  • Developing online models would be an asset
  • International development/disaster response

PRACTICALITIES

This is a volunteer position for which:

  • We ask you to come to our office in the Hague regularly.
  • The amount of days you come to the office depends on how you self-organise.
  • We reimburse travel costs
  • You need your own laptop to work from

Please contact  Jramakers@redcross.nl via email if you are interested and want to know more.

BACKGROUND

Increasing distance support is a major priority to have more efficient and sustainable field actions. Prolonged online support can be useful for both deployed personnel and local counterparts because specific expertise could be summoned and provide their knowledge and know-how with no needs for deployment. Online volunteering has the advantage of being less affected by in-country risks and therefore has the potential to give more reliable and ongoing support to field operations.

Other than the long-term sustainability, online volunteering could be a huge source of specific support, provided by trained personnel, available for back rear support of ongoing operations. Online volunteering is also an excellent way to strengthen local systems without replacing them, leaving the in-country volunteers of local partner-NS in the centre of humanitarian action.

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